Forgot Password

Password Inquiry Guidelines

1. Please enter your member email, which is also your account username. If you have forgotten your member email, please contact our customer service directly.
2. We will send your member password to your registered email address. Please check your inbox carefully.
3. If you do not see the email, please check your spam or junk folder.
4. Some email providers (such as Yahoo) may experience delivery delays, so please be patient.
5. Once you receive your password, please log in immediately and change your password.